Customers don't understand why shipping charge is too high!

Voters 18

H
+ 12 voters
S
N

Live

Hamza Haseef

Every platform increase product price, if customer choose large size product and Shipping charge same for S-5XL products. Please do market research on these platform like Gearlunch, ChipChip, Printful, Printify and others.

I think Printbase should follow it beacuse customers don't want to pay high shipping but if customer choose large size product then product price increase it's ok for customer. Customer understand product price increased because he/her choose large size product.

Think about it:
Customer choose large size product then go on checkout page and watch shipping price is too high. Customer don't understand why shipping charge is too high!

Here is few store link for better understand:
Chipchip store: www.animalthreads.com/tropical-bird?
Gearlaunch: rockingthetees.com/born-this?

2022-07-21 -

Activity Newest / Oldest

Joe O

i still have different shipping fees in unisex tshirt and hoodie !!

Admin

Status changed to: Live

Admin

Hi Hamza Haseef,
We are happy to inform you that base cost and shipping fee of some apparel products have been updated on production now and you can try to use, and do not forget to leave us feedback about your experience. Here are the updated products:
- Unisex Hoodie
- V-neck T-shirt
- Long Sleeve Tee
- Ladies T-shirt
- Unisex Tank
- Unisex T-shirt
- Crewneck Sweatshirt
Thanks once again for taking the time to reach out. If you have any other questions, feedback, or concerns, please contact ShopBase Help Center.

Best,
ShopBase Team

Hamza Haseef

Can you please remove same shipping fee text from product name.

Hamza Haseef

Can you please remove same shipping fee text from product name.

Joe O

in my account the shipping fees are not the same , you sure they fixed the problem ?

Admin

Hi Hamza,
Thanks for giving us your feedback. Let's look into this and update.
Thank you

Admin

Hi Joe,
Thanks for your comment. Please kindly send us your store information and request via livechat to get checked and supported.
Thank you

Ha Bui

Hi Hamza Haseef,
Thank you so much for reaching out. That is a great suggestion and I appreciate you explaining how it would help you out. We have had other customers asking about this feature as well. While we’re actively looking into the possibility of developing it; it isn’t on our product roadmap for the next few months.
That said, I have added you to the follow-up list, so you can be sure you’ll be the first to know if and when anything changes on the status of this feature.
Though we can’t offer exactly what you’re after, I do have a suggestion that might get you most of what you need: “Set up shipping fee for PrintBase products”.
help.shopbase.com/en/article/set-up-shipping-fee-for-printbase-products-xisyl6/
Please, let me know if you have other questions, concerns, or feedback. Have a great day,
ShopBase Team

Hamza Haseef

We can setup lower shipping fee but it's impact our profit. Please try to understand.

Hamza Haseef

Can you please remove same shipping fee text from product name.

Shloka Raaj

This is a very valid request!

Linda m Potts

thanks for the post.

Alejandro Baldwin

thanks for post it. I suffer this issue.