Live chat support to buyers

  • Live

Tim Nguyen

would be great to have live chat support (whether AI-based or/and real customer support staff) for website visitors (Printbase).
This will certainly increase the conversion !


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Donna Tran

Hi Tim Nguyen,

Thank you so much for reaching out; that is a great suggestion and I appreciate you explaining how it would help you out. We have had other customers asking about this feature as well. While we’re actively looking into the possibility of developing it; it isn’t on our product roadmap for the next few months.

That said, I have added you to the follow-up list, so you can be sure you’ll be the first to know if and when anything changes on the status of this feature.

Though we can’t offer exactly what you’re after, I do have a suggestion that might get you most of what you need: Add Facebook Live Chat to your ShopBase Website help.shopbase.com/en/article/add-facebook-live-chat-to-your-shopbase-website-1mr2kzh/.

Please, let me know if you have other questions, concerns, or feedback.

Have a great day,
ShopBase Team


Donna Tran

Status changed to: Live