Lately, ShopBase has released a great number of new features/changes to serve the demand of our users. Let's take a look at the newest features down below and see how to make the most of them for your business.
ShopBase looks forward to receiving your feedback on products so that we can continuously improve and enhance your experience with us. To send your comments or request us to build new features, please visit ShopBase Ideas.
See what's new in ShopBase in detail below and what we're gradually rolling out.
From Nov 29th, ShopBase Balance invoice includes: All of the SMS fees, transaction fees created from 00:00:00 UTC+0 to 23:59:59 UTC+0 will be in one invoice. Following these rules, the invoice of the total fee yesterday will be created and charged at 0:00 UTC +0 of the day after and directly from the credit card connecting to ShopBase Balance. Merchants will receive the bill by email if it fails to collect the payments so that merchants can get posted and top up their ShopBase Balance soon.
From now, buyers can easily sort and find products that have the best selling in 30 days of the collection that are on top. Also, buyers could use this tool on the admin’s collection and storefront.
Update the options to import products from Shopline to ShopBase. Merchants could easily transfer information about the products by their URLs or CSV files (Sample). Besides, merchants could import products from Shopline stores, created by link: sso.shoplineapp.com (Global/Asia stores), ShopBase stores created from link admin.myshopline.cn will be available soon.
To support merchants creating an email alias for customer support without depending on 3rd-party services, ShopBase provides one email alias that has a default suffix @domain.com when domains bought from ShopBase are connected to their store.
With PrintBase/PlusBase, a default alias in the form of support@domain.com will be created and replaced by ShopBase email support at the store’s footer. Emails sent to the email alias will be forwarded to ShopBase email account. With current PrintBase/PlusBase stores, when this feature goes live, if they are using ShopBase domains, an email alias support@domain.com will be automatically created and replaced by the default email at footer.
From now on, merchants can filter orders by refund date and list of orders that didn't have a tracking number yet.
To help buyers easily re-examine their order information before checking out and also help merchants to avoid unexpected returned/canceled orders, the order list is now placed on top of the Checkout Page to allow buyers to check their order one last time.
To help merchants gain trust from buyers also to optimize the professional storefront, ShopBase has upgraded the Product Review App significantly. The updates allow merchants to reply to buyers’ reviews, fix the date and time of reviews migrated from Aliexpress, and embed verified badges on the review section.
Merchants could import orders by CSV files to ShopBase stores to use the ShopBase fulfillment service. Besides, Merchants can import orders by product handle or variant id for products already existing.
Merchants now can establish the auto-generated SKU setting when importing and creating products on ShopBase and customize SKU for easier product management.
Besides sales channels are currently provided by ShopBase, we’ve rolled out 2 more sales channels: Criteo OneTag and Yahoo Dot Tag to let merchants diversify their traffic source & increase the sales growth.
PlusBase is an all-in-one platform. PlusBase aims to make dropshipping easier, more scalable but still cost-effective without the need of any third-party tool integration. Merchants are provided with customized storefronts, payment gateway, fulfillment, and customer services. PlusBase is stable, safe and avoids a lot of risk for Merchants and supports frequently to raise sales, orders and product quality.
To support merchants adding more campaigns and also maintaining the stability of PrintBase stores, we increased the number of products and campaigns duplicated between your stores. The maximum number of campaigns merchants can duplicate per day between stores is 10,000. If it reaches the quota, the process will be paused and continue on the next day.
To help merchants track the right traffic sources to evaluate advertising performance and develop marketing and sales plans accordingly, ShopBase supports 2 new params: term param (keyword in ads campaign) and content param (the content of ads campaign) to ShopBase Traffic Sources report.
To help ShopBase merchants choose a type of capture payment to prevent risks and disputes from the payment gateway, ShopBase provides Manual capture payments feature in Settings/Payment providers. You can capture payments manually or automatically on ShopBase, available for ShopBase Payments, Stripe and PayPal.
To optimize the convention rates of merchants’ stores, ShopBase provides the custom shipping fee setting for PlusBase catalog and Private products before importing products from PlusBase Catalog or Private requests. Merchants’ profits will be calculated when the order is created with any changes in shipping fees. Buyers will see the shipping fees set by the seller, instead of PlusBase's flat shipping fees.
Now all users can connect to their Google accounts and sync up their product data to GMC via API. This feature will support merchants creating automatic feeds in just a few steps and in the shortest time possible (4 hours/time), no more manual feed creation, and editing.
When customers visit a product page of your online store, the first available variant is automatically selected by default, which can help shorten the buying decision process.
This feature can also be disabled in case you want your customers to manually select a variant before making a purchase. This will ensure that your customers have enough time to re-check their orders carefully and lower the claim rates due to incorrect product selection.
ShopBase has released a bunch of new features/changes to meet the demand of users when the biggest sale season is coming. See what's new at ShopBase in detail below and what we're gradually rolling out:
Change the limit of product feed
Each feed link contains a maximum of 200,000 variants. More than 1 URL will be generated if merchants create a product feed with more than 200,000 variants. This will help merchants ensure their feeds follow Google's feed regulations.
Update logics when importing products to another store
Merchants can choose to keep/ignore/override products to avoid duplicating products in the new stores when importing products between stores.
Edit clipart positions
Now merchants can arrange clipart's order by clicking and dragging the clipart to their desired positions and better the experience of customers.
Add order’s referrer
Merchants can view referrers of orders and evaluate the effectiveness of each traffic source and marketing campaign on orders.
Update store’s activity history
Merchants and their team can check changes related to important settings in their store’s dashboard, control, and limit unexpected changes.
Update ShopBase Templates
Merchants can visit ShopBase Templates to discover and apply suitable ones for stores. These templates are completely free, optimized, and ready to use.
Send Total Value in purchase event to Google Analytics
Now merchants have options to choose to send Total Value of order, or only send the value excluding shipping (Subtotal) in purchase event to Google Analytics.
Edit store’s robots.txt file
Merchants now can edit their store’s robots.txt file to connect to web crawlers and other web robots. Please make sure that you are fully aware of what changes you want to make before editing. Incorrect use of the feature may result in total traffic loss.
Edit and group product description for variants
In campaigns having many products with different descriptions, merchants now can choose to show either all base product descriptions or the base product description of selected products, in addition to a general description for the entire campaign. Grouping product descriptions also better buyers’ experiences on site.
Add Real-time visitors countdown tool
This countdown tool shows the number of customers viewing the product page in real-time. By using this tool, merchants can increase the store’s credibility, create scarcity, and push customers to make a purchase.
Keep reviews of deleted products
Merchants can reuse reviews of deleted products in App Product Reviews for similar products, or apply to the store review.
ShopBase looks forward to receiving user feedback on products so that we can continuously improve and enhance the customer experience. Information about new features will be included in the Product Roadmap by ShopBase. To contribute more product ideas to the ShopBase team, users can visit ideas.shopbase.com.
Now merchants can create products with more variants and images to give the best product information to customers. The limitation has been increased from 250 variants/product to a maximum of 500 variants/products and up to 500 images/product.
To guarantee that adding a new product daily to a store goes smoothly as well as ensure the traffic of your ShopBase store, especially during holiday and sales season, quotas will be set for variants, images, and daily product import on a store. Merchants can import a maximum of 500,000 variants/day, and a maximum of 300,000 product images/day.
To help merchants submit disputes on time and avoid unexpected loss, ShopBase adds a function for merchants to submit disputes automatically before the due date ends. When this setting is enabled, ShopBase system will automatically send a response with the information collected from the order at 0:00 am (UTC-0:00) of the due date. In addition, before the due date merchants can edit all evidence and manually submit responses beforehand upon your wish.
ShopBase has built-in features that can help you sell your products across multiple Sales Channels, including Google, Pinterest, TikTok, Snapchat, Bing Ads, and Twitter. In the coming time, other sales channels will be gradually updated to meet the needs of sellers to expand their business.
Merchants who are owning a store in the Shoplazza platform now can use ShopBase's built-in app, Migrate to ShopBase to migrate products from their Shoplazza store to ShopBase store. This data migration saves you time as you can make use of existing product information without having to perform additional editing acts on the content.
PrintBase and ShopBase (PrintHub) has launched a new Custom Art service that can help merchants to improve campaign's design quality and provide more unique design ideas with the support from ShopBase design team.
Custom Art service offers a solution for personalized campaigns with complex and unique design ideas. Merchants can utilize sample campaigns from our library and get our design team to re-design personalized orders before fulfilling them.
Automatic payment for imported orders
To make it easier for merchants to pay for orders imported, ShopBase has updated PrintHub payment method to be able to use ShopBase Balance for automatic payments for the service. Merchants now will only need to activate the one-time payment method to save time in order processing instead of paying for every single order. In case the ShopBase Balance is insufficient, the remaining amount will be taken from the credit card.
Change order status to In review if order was not supported shipping
During the process of fulfilling orders via PrintHub App, orders that are not supported to ship due to restricted areas will be moved to In Review. In the In Review section, merchants can check the status of orders with their reasons and fix it or optimize ads campaigns to avoid those restricted areas.
In order to help merchants comply with tax regulations in each region/country/state proactively, ShopBase has added tax settings in the store’s dashboard. Merchants can set up taxes on ShopBase stores by country, region, and by state. Or, merchants can set tax rates for specific collections or product categories. Tax settings for PrintBase stores will be conducted by PrintBase Team. Taxes will be charged either directly to customers or merchant’s order's profit, and PrintBase will remit your sales taxes to the US government on behalf.
Add Buy with PayPal button on product page
With Buy with PayPal button, customers can quickly make a purchase of the product they are viewing on your store. The checkout process can be simplified as customers can skip the cart page and complete their purchase with a single click.
To install the Buy with PayPal button on the product page, merchants go to Customize Theme >> Select Settings >> Product >> Click at Show dynamic checkout button.
Add Tipping function
With ShopBase's new built-in feature, merchants can now add options for customers to add a tip to their order payment when they check out. They can add the tip as a percentage of order subtotal or as a custom amount. Additionally, customers can add a custom tip upon their wish. This is a potential way for merchants to increase their revenue.
Aiming to help customers visualize personalized products more easily before deciding to buy, encourage them to buy more products, and increase the store's conversion rate, we improve the functions of ShopBase Personalization.
Now, merchants can show custom options for products. These are the custom fields for customers to personalize their products before making a purchase. Next, merchants can show a preview image of the personalized product so that customers can visualize how their product looks like with the custom options. In addition, merchants can generate a print file for the personalized product, which is convenient to fulfill POD orders.
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ShopBase adds 06 new Smartarget apps in ShopBase Apps Store: Merchants can have different choices to improve the store’s interactions, trust, and professional contact between merchants and buyers.
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ShopBase Apps Store released new apps for merchants to invite their customers to follow and interact in different social channels, and merchants can increase traffic and optimize their business.
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New - Update Domains to add MX records and TXT records to domains purchased
New - Update Domains to block connecting more than 2 subdomains
New - Export Balance transaction
New - Demo analytics
New - ShopBase Payments
New - European payment methods
Improvement - Product Reviews app
Improvement - Boost Convert
Days timer
if the remained duration is less then 1 day (24 hours)Improvement - Check client IP when complete order from abandoned checkout
New - Update Domains to add MX records and TXT records to domains purchased
New - Update Domains to block connecting more than 2 subdomains
New - Demo analytics
Improvement - Product Reviews app
Improvement - Boost Convert
Days timer
if the remained duration is less then 1 day (24 hours)New - Update filter for Product performance in Analytics page
New - Automatically suggest address on the checkout page
Improvement - Update Onboarding Survey
Improvement - Update Filter in Products pages
Improvement - ShopBase Payments version 2
Improvement - Update cart abandonment to help merchants optimize the conversion rate
Automatically send abandoned checkout text messages
(new store)New - Update Filter in Campaigns pages
Improvement - Update Onboarding Survey
Improvement - Update cart abandonment to help merchants optimize the conversion rate
Automatically send abandoned checkout text messages
(new store)New - In-app notification
New - Boost Up-sell
New - Multi store performance
New - Buy new domain
New - Traffic sources chart
New - Limit of character types for Text Field/Text Area of Custom Option
New - Manual sorting products in Collection page
New - Picture Choice & Conditional Logic for Custom Options
Improvement - Paypal Smart button
Improvement - Boost Upsell conversion rate in Online store conversion rate chart
New - Boost Up-sell
New - Traffic sources chart
New - Limit of character types for Text Field/Text Area of Custom Option
New - Add PingPong as a payout method for Balance
New - Add size chart to ShopBase products
New - Product onboarding
New - Add Failed status for SMS abandoned checkout
New - New editor for the Description fields in Products page
New - Boost Up-sell
New - Payment rotation
Improvement - Change templates in the admin dashboard
Improvement - Export track-id-{{product-id}}
tag from a shop
Improvement - Open a store in the new tab
New - Add new post-fulfilled statuses and actions for PrintBase/PrintHub orders
New - New editor for the Description fields in Campaigns page
New - Free shipping for PrintBase stores
Improvement - Update mapping to support all over print products
Improvement - Change templates in the admin dashboard
New - Integrate Cardpay as new payment provider
New - New payment provider flow
New - Template
Improvement - App store
Fixed - PayPal
New - Personalization Campaign, Live Preview for PrintHub
Improvement - Live preview for personalized campaign
New - User onboarding flow
New - Native app Ali Dropship Connector
New - Ali Dropship Connector Chrome Extension
New - Remove the OFAC countries from all country lists on Dashboard
New - Buy a new domain
Improvement - ShopBase Payments
Improvement - Collection
Improvement - PayPal
Improvement - Product detail
Improvement - Product feeds
New - Freeshipping option in Discount code
Improvement - Personalization campaign